Return & Refund Policy

Effective Date: August 1st, 2025
Website: https://nawacinema.lk
Contact Email: nawacinemafilm@sltnet.lk

At Nawa Cinema Films, we strive to provide a smooth and enjoyable movie streaming experience. Since our services provide digital content with instant access, we follow a strict no-return policy. However, refunds may be granted under specific conditions outlined below.

1. No Returns on Digital Purchases

All movie purchases and rentals are final and non-returnable.
Once a movie has been accessed or the 48-hour viewing period has begun, no refunds will be issued.

2. Refund Eligibility

You may be eligible for a refund only if:

Technical Failure: You are unable to access the purchased movie due to a verified system error on our platform.
Duplicate Payment: You have been mistakenly charged more than once for the same purchase.
Failed Transaction: Payment was deducted, but the rental was not activated.

3. Non-Refundable Cases

Refunds will not be provided for:

Change of mind after purchase.
Expired 48-hour access period.
Issues caused by poor internet connection, device incompatibility, or user error.
Attempted unauthorized access or misuse of the service.

4. How to Request a Refund

To request a refund, please contact us within 48 hours of your purchase with:

Your full name
Registered email address
Payment receipt/transaction ID
Description of the issue

📧 Email: nawacinemafilm@sltnet.lk
📞 Phone: 071 4894031

Our support team will review your request, and if approved, the refund will be processed within 7–10 business days via your original payment method.

5. Contact Us

If you have any questions about this Refund Policy, please contact:

📧 nawacinemafilm@sltnet.lk
📞 071 4894031
🏢 Damith Warnakula, 267/15, Sudarshana Mawatha, New Kandy Road, Malabe, Sri Lanka